Return & Refund Policy

At Halo & Hue, we want you to love your purchase. If you're not completely satisfied, we're here to help with a simple and fair return process.

Return Eligibility

To be eligible for a return, your item must:

• Be returned within 5 days of delivery.

• Be unused, unworn, and in its original condition.

• Be returned in its original packaging with all included accessories.

• Include proof of purchase or your order number.

Items that do not meet these conditions may not be eligible for a refund or exchange.

Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns on:

• Opened or used glitter freckle patches or beauty accessories.

• Products damaged due to misuse or improper handling.

• Gift cards (if applicable).

• Clearance or final sale items (if applicable).

If you're unsure whether your item qualifies, please contact us before sending it back.

How to Start a Return

To request a return, please email us at haloandhue26@gmail.com with:

• Your order number.

• The reason for your return.

• Photos of the product if it is damaged or defective.

Our support team will review your request and provide return instructions if your return is approved.

Refunds

Once we receive and inspect your returned item, we'll notify you of the outcome.

If your refund is approved, it will be processed to your original payment method within [REFUND PROCESSING TIME]. Please note that your bank or payment provider may take additional time to reflect the refund in your account.

Original shipping charges are non-refundable unless the return is due to our error or a defective product.

Exchanges

If you received the wrong item or would like to exchange an eligible unused product, please contact us at haloandhue26@gmail.com within [X DAYS] of receiving your order.

Exchanges are subject to product availability. If the requested item is unavailable, we may offer a refund or store credit.

Damaged or Defective Items

If your order arrives damaged, defective, or incorrect, please contact us within [X DAYS] of delivery at haloandhue26@gmail.com.

Include your order number along with clear photos of the issue. We'll work quickly to provide a replacement, exchange, or refund at no additional cost to you.

Return Shipping Costs

If the return is due to a change of mind or customer preference, the customer is responsible for return shipping costs.

If the item is damaged, defective, or we made an error with your order, we'll cover the return shipping costs or provide an alternative solution.

Contact Us

If you have any questions about our Return & Refund Policy, please contact us at haloandhue26@gmail.com. We're always happy to help and will do our best to make things right.